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Scope
- Whole of business
- Change leadership/change management
- Roll-out facilitation and planning
- Design input
- Manager and staff coaching
- Training delivery
Reasons for the change
A commitment to following through and delivering solutions and result outcomes for customers as promised. Making Netway's values part of everyday work approach.
About the Assignment
An innovative market leader with pride in its ability to understand customers' needs and a total commitment to delivering on its promises. Netway Communications was a one-stop professional Telecommunications and IT consultancy service ensuring large organisations get the most out of their voice and data networks.
This project involved the roll-out and implementation of My way ahead - Netway's values in practice. A values based performance and development process which defined performance in terms of Responsiveness, Reliability, Understanding the Business, Leadership, and Innovation.
Person, Role and Relationship
Scott Constantine, Organisational Development Consultant, contract.
Outcome
- A successful implementation with the underpinning philosophy owned and loved by staff and managers alike.
- Netway's success factors an integral part of everyday work life, performance evaluation and personal development plans.