Scope
- Entire industry sector including manufacturers, importers, service and support companies, training providers and polytechnics
- Change Management and Change Leadership
- Stakeholder Management (extensive)
- Detailed process design and documentation
- Development of detailed performance and competency standards
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Design and implementation of assessment mechanisms including moderation
Industry-wide consultation including workshops and focus groups
To design and implementation of new industry training and development framework including competency and qualifications standards including leading a significant shift in industry mindset.
Reasons for the change
Inconsistent and often inadequate supply of skilled technicians across the industry. Fragmented and isolated approaches across the industry. Disconnect between assessment of skills and industry requirements. Increasing demand for highly competent technical people with good inter-personal and other non-technical skills.
About the Assignment
Electro-Technology Service Industry is an industry sector covering the installation, commissioning, and maintenance of consumer electronics, transmission equipment, industrial electronics, and through to military defence systems.
This initiative involved harnessing the diverse views of industry wide stakeholders including manufacturers, importers/suppliers, service providers, training and qualifications providers, and dependent organisations, and customer groups and gaining industry consensus, support and adoption of the design and change solution.
Person, Role and Relationship
Scott Constantine, Lead Consultant
Outcome
Industry consensus, buy-in and adoption of a new industry wide learning and development framework covering electronics service technicians, and supported by multi-level qualifications packages and competence based assessment of both technical and requisite non-technical skills.
- Appropriately skilled technicians prepared to meet the needs of a diverse industry
- Industry collaboration and synergy
- Fair, consistent and transportable qualifications for technical people
- Recognition of on-job learning